Course curriculum

    1. Learning Objectives

    2. ITIL4 Foundation Exam Details

    3. Bloom's Taxonomy

    4. ITIL4 Glossary

    5. ITIL4 Foundation Official E-Book

    1. Assessment Criteria

    2. Study Guide - ITSM Key Concepts

    3. Key Concepts and Definitions Part 1

    4. Key Concepts and Definitions Part 2

    5. Key Concepts and Definitions Part 3

    6. Key Concepts and Definitions Summary

    7. Service Management Key Concepts Detailed Overview

    8. Key Terms Table

    1. Study Guide - ITIL Guiding Principles

    2. The 7 ITIL Guiding Principles

    3. Guiding Principle Summary

    1. Study Guide - The 4 Dimensions of Service Management

    2. The 4 Dimensions Model Overview

    3. The 4 Dimensions - Details

    4. The 4 Dimensions Model Summary

    1. Study Guide - The ITIL Service Value System

    2. The Service Value System (SVS)

    1. Study Guide - Service Value Chain

    2. The Service Value Chain

    3. The Service Value Chain Activities - AKA PIEDO

    4. Value Stream Example of a Bank Loan

    5. The Service Value Chain - Summary

About this course

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